Shipping & Returns

Shipping: costs & timeframes

All print on demand orders coming from Melbourne to provide reliable and efficient print-on-demand service our customers around Australia. Postage costs are outlined below and standardised for each vendor. Estimated times are estimates and not a guarantee. 

COVID-19 updates: please review the latest advice and updates from Australia Post which relate to the current COVID-19 pandemic. Our supplier was affected during the winter Victorian lockdown and some backlog due to new covid-safe production may remain.

Standard Post - Australia: $8

Tracking is included on all parcels.

Wide delivery coverage includes parcel lockers, PO boxes and remote locations.

  • 8-15 business days delivery to most metropolitan areas in Australia 
  • 8-20 business days delivery to most non-metropolitan areas in Australia 

*Note: some sweatshirts and double-sided prints may be delayed by a further 2 business day due to production times.

Express Post - Australia: $12

Tracking is included on all parcels.

Covers 80% of Australian business addresses, private addresses and PO boxes. Information from Australia Post here.

  • JAN 2021: 6-15 business days delivery to most metropolitan areas in Australia 
  • JAN 2021: 6-20 business days delivery to most non-metropolitan areas in Australia 

International Orders - DHL Global Mail: due to extended delays as a result of COVID-19, international orders have been temporarily suspended until a more reliable service has been re-established. If you wish to order please contact us as we establish a waitlist.  


Tracking Orders

Download the Australia Post App and add a delivery address to  track parcels and easily control your deliveries while they're on their way (Android & iOS).


Missed Items

In the unlikely event that an order is not received after the stated delivery timeframe please contact us as soon as you are aware and no longer than seven days from the delivery date stated on your tracking.


Changing and Cancelling Orders

Our system processes orders every 24 hours. Please choose carefully as depending on the timeframe we are unlikely to be able to change or cancel orders placed.


Returns Policy

We hope you love your new NWTC  products just as much as we loved creating them for you. As our brand launches we have adopted a print on demand model which means that most items are printed and created specifically for the customer ordering them, this does limit our ability to process returns. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.
  • Online items are eligible for return within 14 days of receiving your order. 
  • Please allow up to 5 business days for your return to be processed once received by our returns team. Please note due to current carrier delays, your parcel may take longer than expected to arrive back to us.
  • Sale items purchased (excluding items advertised as final sale) can be returned for either an exchange or gift voucher valid for 3 years.
  • Please note that the cost to return items to our returns team is at the customers expense.
  • If your item is faulty please contact us and we will provide information on the next steps to assist with assessing your item.
For returns please email with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions where to send returned goods at the customer's expense. Please include a print out of the original order and track returned goods to avoid lost packages as refunds cannot be processed in this circumstance. When the refunded item is received the customer will receive a notification email about the status of the refund. If the refund is approved then it will be processed and a credit automatically applied to the original payment method shortly after.


Additional Terms & Conditions

External Stockists
NWTC products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.


Faulty Items

A product is considered faulty or not of acceptable quality if it is unsafe, does not work or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement or refund. If you believe there is a fault with the item you have received, please contact us with your product and proof of purchase. Any returned items that have been worn must be washed prior to return please.


NWTC does not accept liability for any loss or damages caused by this website, or any website linked to this website. NWTC reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.


The nominated currency used for all transactions on is Australian Dollars (AUD$) and includes a 10% GST (Australian Goods and Service Tax). This is applicable to all orders containing an Australian address.

Acceptance of goods

On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify NWTC as soon as possible.

Social media policy

Our social media pages are places of pride for Australian communities While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact us ASAP via email for us to respond.

If you tag any images with any of our brand social media handles you are voluntarily submitting the content and give NWTC the unrestricted right to use, in any capacity without limitation and compensation.

NWTC, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official NWTC partner or is a non profit organisation aligned with our values.

Typographical errors

In the event that an item(s) is listed at an incorrect price or with incorrect information, NWTC reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. NWTC will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Reviews & feedback

NWTC promotes a positive platform in order to support our communities. We may publish product reviews that assist customers to make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our values. We welcome your feedback so please reach out to us to provide direct feedback on our product or brand. We do welcome your communications!